Shipping policy

Last updated: July 21, 2025

Thank you for shopping with Wavefront Centre for Communication Accessibility. Below you’ll find important information about our shipping process.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
During high-volume periods (e.g., holidays or sales), processing times may be extended.

Domestic Shipping (Canada)

We offer shipping throughout Canada via standard courier services.

Estimated delivery times:

Standard Shipping: 3–9 business days
Expedited Shipping: 2–5 business days

Shipping rates are calculated at checkout based on your location and order size.

Local Pickup (Free)

Skip the shipping fees with free local pickup at one of our three Wavefront Centre locations. You will receive an email once your order is ready for pickup.

Pickup Locations (Open Monday to Friday, 9 AM – 5 PM):

Mount Pleasant (Head Office)
📍 2005 Quebec Street, Vancouver, BC, V5T 2Z6

Kitsilano Office
📍 2184 West Broadway, Unit 580, Vancouver, BC, V6K 2E1

Tri-Cities Office
📍 2755 Lougheed Hwy, Unit 210, Port Coquitlam, BC, V3B 5Y9

When picking up your order, please bring:

Your Order/Invoice Number
One piece of government-issued ID

If someone else will pick up the order for you, please email devices@wavefrontcentre.ca with their full name and your order number.

International Shipping

At this time, we do not offer international shipping outside of Canada.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number (if applicable). Please allow 24–48 hours for tracking information to become available.

Shipping Delays

Delivery times are estimates and may vary due to:

Weather conditions
Postal service delays
High order volumes
Courier issues beyond our control

We are not liable for shipping delays once your package has been transferred to the shipping carrier.

Lost or Damaged Packages

If your order arrives damaged or doesn’t arrive within the expected timeframe:

Email us at devices@wavefrontcentre.ca with your order number and a description of the issue.
We will work with you and the courier to resolve the issue as quickly as possible.

Questions?

For more information or assistance, contact us at:
📧 devices@wavefrontcentre.ca
📞 604-736-7391